FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Are you a manufacture or trading company?

We are a manufacture of quartz stone products with 3 factories based in Linyin Shandong and with more than 100 production lines.

Do you provide samples?

Yes,samples are available. Price and shipping cost open for negotiation.

What certificates does this product have?

We have NSF and CE certificates. The product has ASTM test report.

What available size do you have for slab:

We produce 3050/3100/3200mm*1400/1500/1600/1800mm slabs and have 15mm/20mm/30mm thickness available.

Can you do customized colors?

Yes, we can do color matching per request.

Do you have cut-to-size production?

Yes, we have our own fabrication shop for cut-to-size countertops or other finished product.

What is the MOQ?

Normally one 20’container and can mix different designs (not more than 3 colors).

How do we pay for order?

You can pay by L/C and T/T.

What is the delivery time for order?

If we have stock of what you need, we can delivery right after we receive payment.If we don't have stock, it takes 2-3 weeks to finish production.

Do you have after-sales serveices:

Our product is 100% quality checked. If the product is not usable due to quality problems, we accept refund or exchange service or other methods to deal with. The specific situation is based on the negotiation results.